Provide technical administration and support for corporate software applications to ensure optimal performance in a secured manner.

RESPONSIBILITIES

• Under minimal supervision, responsible for technical administration of corporate applications
• Provide technical support for solutions, as per addendum
• Conduct research and assist Manager with recommendations for system improvements through the proactive monitoring and troubleshooting of solutions, as per addendum
• Create and maintain thorough documentation related to administrative configurations, procedures and modifications of applicable corporate applications
• Assist the Application Development team by performing applications testing and application deployments
• Manage installations, patching and monitoring of development, testing and production application environments
• Manage incident queue for business solutions team to ensure that all tickets are promptly assigned to appropriate team members and are resolved in a timely manner
• Provide Content Management support for the internal and external corporate websites
• Publish website analytics to key company stakeholders
• Ensure corporate data is secured in accordance with IT security policies

SUCCESS CRITERIA

• Post-secondary education in Computer Science or related field
• Minimum 3 years’ experience administering corporate software applications
• Ability to provide user training
• Solid knowledge of the following:
  • Application administration concepts and procedures
  • Application security best practices
  • Active Directory security management
  • Microsoft Windows Server Operating System
  • Internet/Cloud technology concepts
  • Microsoft Office
• Considered strong assets:
  • Knowledge of ITIL Framework
  • Experience with Adobe technologies (i.e. Adobe Experience Manager, Adobe Analytics, Adobe Audience Manager and Adobe Campaign)
  • Experience with application upgrades and migrations
  • Experience administering cloud service providers (i.e. Microsoft Azure and Amazon Web Services)
  • HTML, CSS, JavaScript, XML, ASP.Net, C# development experience
  • Experience with single sign-on integrations, Microsoft SQL Server databases, SharePoint, G Suite, and Salesforce

ADDENDUM
This position also requires solid knowledge of the following related to Customer Facing/Digital Technologies:

• System administration experience including configuration, security, procedures and best practices
• Website administration
• Mobile applications administration
• E-mail marketing campaign administration
• Experience with targeting and customer segmentation for customer facing/digital campaigns
• Configuring and maintaining automated data feeds from and to external systems using APIs

Experience with cloud-based solutions